Order Cancellation Policy

We understand that customers may occasionally need to cancel an order. This Order Cancellation Policy explains when an order can be canceled, how to submit a cancellation request, and how refunds are handled.

1. Cancellation Conditions

Orders Not Yet Shipped

If your order has not yet been shipped when you submit your cancellation request:

  • You may request to cancel the order.
  • Please contact us as soon as possible by email or phone.
  • We will review the current order status and process the cancellation if approved.

Orders Already Shipped

If your order has already entered the shipping or transit stage:

  • The order cannot be canceled directly.
  • We recommend waiting for the order to be delivered.
  • After receiving the order, you may request a return, exchange, or refund in accordance with our Returns & Refunds Policy.

2. How to Cancel an Order

To request an order cancellation, please contact us:

Email: contact@aldorrivzarin.com
Phone: +1 (216) 742-6184

Please provide the following information:

  • Order Number
  • Relevant order information
  • Proof of payment, if applicable
  • Reason for cancellation, if applicable

Please do not provide your full credit card number, password, account credentials, or other unnecessary sensitive information.

3. Cancellation Request Processing

Once we receive your cancellation request, we will review the current status of your order.

  • We will confirm whether the order can still be canceled.
  • If the order has not been shipped and the cancellation is approved, we will arrange the refund.
  • If the order has entered the shipping or transit stage, we will notify you that it cannot be directly canceled and provide guidance based on our applicable after-sales policy.
  • We will notify you of the cancellation result through an appropriate contact method.

Whether a cancellation can be approved depends on the actual order status when we receive the request.

4. Refunds for Canceled Orders

If your cancellation request is approved, the refund will be initiated within 1–3 Business Days after approval of the cancellation request.

The refund will be issued through the original payment method and returned to the original payment account used for the purchase. We will not use a different account or payment method for the refund.

After the refund is initiated, the time it takes to appear in your account may vary depending on the processing time of:

  • Your bank
  • Your credit card issuer
  • Your payment provider
  • Other relevant financial institutions

The actual time for the refund to appear in your account is determined by the applicable financial institution or payment provider.

5. Shipped Orders and Returns

Once an order has shipped or entered the transit stage, it cannot be directly canceled.

If you receive the order and no longer wish to keep it, you may request a return, exchange, or refund in accordance with our Returns & Refunds Policy.

Order cancellations and product returns are handled separately based on the status of the order.

6. Contact Us

Address: 1331 W 70th St #406, Cleveland, OH 44102, United States
Telephone: +1 (216) 742-6184
Email address: contact@aldorrivzarin.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)