Returns & Refunds Policy

We offer returns, exchanges, and refunds for eligible products. To help ensure your return or refund is processed smoothly, please contact us before sending any product back and follow the return instructions provided.

1. Returns & Exchanges

If you would like to return or exchange a product, please contact us and provide your order information.

Once we receive your request, we will review the order and product details and provide the appropriate instructions. Please do not send a product back before receiving return instructions.

For eligible returns, we will process the refund after the returned product has been received and reviewed.

2. Return Eligibility

Returned products must meet the applicable return requirements.

A product may not be eligible for a refund if it has been damaged due to customer use, installation, storage, handling, or other causes attributable to the customer. A refund may also be unavailable if the product does not meet the applicable return requirements.

If you believe a product has a quality issue or was damaged during transportation, please contact us promptly and provide your order information, photos, or other relevant evidence so that we can review the issue.

3. Return Process

To request a return:

  • Contact us and provide your order information and the reason for the return.
  • Provide photos or other relevant information about the product when requested.
  • Wait for the return request to be reviewed and for return instructions to be provided.
  • Return the product according to the instructions provided.
  • Once we receive the returned product, we will review the product and return request.
  • If the return qualifies for a refund, we will initiate the refund within 1–3 business days after receiving and reviewing the returned product.

Please do not return a product without contacting us first.

4. Return Shipping & Fees

Customers are responsible for return shipping costs and the return shipping label, unless otherwise determined based on the circumstances of the return.

For returns requested due to personal preference or other reasons attributable to the customer, the customer may be responsible for applicable return-related costs, including return shipping or other applicable fees.

If a product is confirmed to have a quality issue or was damaged during transportation, we may provide return handling at no charge to the customer, depending on the circumstances.

5. Damaged or Defective Items

If your product arrives damaged during transportation or you believe the product has a quality issue, please contact us promptly.

To help us review the issue, please provide:

  • Your order information
  • A description of the issue
  • Photos clearly showing the damage or quality issue
  • Any other information reasonably needed to review the issue

We will review the information provided and determine the appropriate return or exchange solution based on the circumstances.

If the product is confirmed to have a quality issue or transportation damage, an eligible return may be processed without charging the customer the applicable return costs.

6. Refund Process

After we receive the returned product, we will review the product and the applicable return request.

If the return qualifies for a refund, we will initiate the refund within 1–3 business days after receiving and completing the review of the returned product.

All refunds must be processed through the original payment institution and the original payment method used for the purchase. Refunds cannot be transferred to another payment method or account.

If the returned product has been damaged due to customer use, installation, storage, handling, or other causes attributable to the customer, or if it does not meet the applicable return requirements, a refund may not be issued.

7. Refund Timing

We will initiate an approved refund within 1–3 business days after the returned product has been received and reviewed.

Once the refund has been initiated, the time required for the funds to appear in your account may vary depending on the processing policies and processing times of your bank, credit card issuer, payment provider, or other financial institution.

The 1–3 business day period refers to the time required for us to initiate the refund and does not guarantee that the refund will appear in your account within 1–3 business days.

If your refund has been initiated but has not yet appeared in your account, please contact your bank, credit card issuer, or payment provider for information about its processing time.

8. Exchanges

We offer exchanges for eligible products.

To request an exchange, please contact us and submit an exchange request. You will need to provide your order information and any necessary product information as part of the return and exchange process.

Exchange requests will be processed based on the condition of the product and the availability of the replacement product.

For some exchanges, the original product may need to be returned and reviewed before the replacement can be processed.

If the requested replacement product is not available, we will communicate with you regarding the available resolution based on the circumstances.

For products with quality issues or transportation damage, please contact us promptly and provide your order information, photos, or other necessary evidence so that we can review the issue.

9. Contact Us

If you have any questions about returns, exchanges, refunds, return shipping, or damaged products, please contact us:

Address: 1331 W 70th St #406, Cleveland, OH 44102, United States
Telephone: +1 (216) 742-6184
Email address: contact@aldorrivzarin.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)