Shipping Policy
We offer shipping across the United States. This Shipping Policy explains our order processing time, shipping costs, shipping methods, transit times, tracking, and delivery procedures.
1. Shipping Coverage
We provide shipping throughout the United States.
Orders are shipped to the valid delivery address provided by the customer at checkout.
2. Shipping Costs
- Orders under $100: $8 shipping fee
- Orders of $100 or more: Free shipping
The applicable shipping cost will be clearly shown at checkout.
3. Order Processing Time
- Order Processing Time: 1–3 Business Days
Processing time is separate from transit time. Transit time begins after the order has been processed and enters the shipping stage.
Order Cut-Off Time
Our order cut-off time is 6:00 PM CET, Monday through Friday.
- Orders placed before 6:00 PM CET: Processing starts on the same business day.
- Orders placed after 6:00 PM CET: Processing starts on the next business day.
- Orders placed on weekends or holidays: Processing starts on the next business day.
4. Shipping Methods and Transit Time
Orders may be shipped through:
- UPS
- FedEx
- USPS
Estimated Transit Time: 6–10 Business Days
Transit time begins after the order has been processed and enters the shipping stage.
Transit times are estimates and are not guaranteed. Actual delivery times may be affected by weather, holidays, carrier operations, traffic, logistics network delays, or other reasonable transportation factors.
5. Order Tracking
Once your order has shipped, tracking information will be provided so you can check the status of your delivery.
Tracking information may take some time to update after the order enters transit. Carrier systems may not always display the latest information in real time.
If you cannot access valid tracking information, please contact us by email for assistance.
6. Delayed Deliveries
If your order has not arrived within the estimated transit time, please contact us as soon as possible.
For faster assistance, please provide:
- Order number
- Relevant order information
- Available tracking information
We will assist in checking the delivery status based on the circumstances.
7. Taxes and Customs
All applicable taxes are included in the corresponding product prices.
We have authorized our logistics providers to handle the relevant customs clearance procedures. Customers will not be required to pay additional customs clearance charges related to their orders.
8. Damaged or Lost Items
If your order is damaged during transit, please contact us as soon as possible.
Please provide:
- Order number
- Product information
- Photos of the damage or other relevant information
If tracking shows that an order was delivered but you did not receive it, please contact us promptly.
Shipping-related damage or loss will be reviewed and handled based on the specific circumstances.
9. Order Changes and Cancellations
If your order has not yet entered the shipping stage, please contact us as soon as possible to request a change or cancellation.
Once an order has shipped or entered the shipping process, changes or cancellations may no longer be possible. In such cases, the order may need to be handled according to our Returns & Refunds Policy.
Please contact us by email as soon as possible so we can confirm the current order status.
10. Delivery Address
Customers are responsible for providing an accurate and complete delivery address at checkout.
If you discover that your delivery address is incorrect or incomplete, please contact us as soon as possible.
If an incorrect or incomplete address causes a delay, failed delivery, or returned shipment, the situation will be reviewed based on the specific circumstances.
11. Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact us:
Address: 1331 W 70th St #406, Cleveland, OH 44102, United States
Telephone: +1 (216) 742-6184
Email address: contact@aldorrivzarin.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)